Refund and Returns Policy
Effective Date: 05/06/2024
At SVGCluster, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.
1. Refunds
- Digital Products: Since all our products are digital downloads, we do not offer refunds once the purchase is complete. However, if there is a technical issue or error with your order (e.g., incorrect files or failure to download), please contact us at [email protected] or https://svgcluster.com/contact-us and we will be happy to resolve the issue by offering a replacement or assistance.
- Customer Service: If you experience any problems with the download or if you believe there was an error with your order, please reach out to our support team within 7 days of purchase. We will investigate the issue and offer an appropriate solution.
2. Returns
- As we sell digital products, we do not accept returns for items once they have been downloaded.
- If you mistakenly purchased an incorrect product or if the file you received is corrupted or incomplete, please contact us immediately. We will verify the issue and, if necessary, send you a corrected file or assist with any download errors.
3. How to Request a Refund or Return
If you believe you are eligible for a refund or need assistance with a product, please follow these steps:
- Contact our customer support team at [email protected] or https://svgcluster.com/contact-us with your order details (order number, product name, and reason for the request).
- Provide any necessary details or screenshots that will help us verify the issue.
- Our team will review your request and respond within 3 business days.
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- If you have already downloaded the product.
- If you change your mind or purchased the wrong product.
- If you did not contact customer support within the specified time period for assistance.
5. Exchanges
Since we deal with digital products, exchanges are not available. However, if there’s an issue with your purchase (incorrect file, damaged file, etc.), please get in touch with us, and we will assist you in resolving the issue promptly.
6. Contact Us
If you have any questions or need further clarification about our Refund and Returns Policy, please contact our customer support team at [email protected] or https://svgcluster.com/contact-us. We are here to help and will work to ensure your satisfaction with your purchase.
Thank you for shopping at SVGCluster!